Product returns are subject to the following conditions:
All returns are subject to the prior authorization of Craft Rug Mills, in its sole discretion. To obtain authorization, Buyer must contact firstname.lastname@example.org to request a Returned Merchandise Authorization "RMA" number. Craft Rug Mills will e-mail Buyer an RMA number for items approved for return. Any unauthorized returns will be refused and no credit issued. All authorized returned goods must be shipped Freight prepaid to the location indicated in the RMA e-mail, except Craft Rug Mills will pay freight costs for Product shipped-in-error. Authorized returns will not be accepted unless returned within 15 days of delivery.
Certain Products are not eligible for return. These are:
Proper authorization has been obtained prior to return of products. Products are in their original packaging. The Products have been shipped and billed to Buyer by Craftrugs.com, and Buyer has paid for said Products.
Products that are custom, which includes custom length runners and custom-cut stair rods. Products that are marked as "Final Sale". Opened and/or used vacuums and cleaners. Opened and/or cut rug pads.
If you cancel your order before it ships, there will be no charges. Once the order has shipped, however, it is treated as a completed order and must be handled as a return in accordance with our Return Policy. Please note that backordered items often ship before the quoted date and therefore might not be able to be canceled.
Last updated; September 1, 2006; Modified July 17, 2009